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Shipping & Returns

Shipping & Returns

We send all items out via Royal Mail 1st Class, 1st Class Recorded or Special Delivery to the UK. We are proud of our speedy service and in our experience a lot of our customers will receive the item the very next day if they place the order before 16:30. We have excellent feedback regarding the speed of our service and we are proud to maintain our high level of fast delivery all year round.

To UK Addresses:

Our 1st Class postage is charged at a low basic charge of £1.99 to the UK, with an additional price when items unit size or weight have to be included. We usually upgrade your postage to 1st Class Recorded or Special Delivery on items with higher prices to ensure they arrive with your promptly. Every order is sent out via 1st Class post.

  • Base Pricing: £1.99 - Large Letters or Small Lightweight Packets
  • Low to Medium Weights/Volumes: £2.99 - Small Packets with Royal Mail
  • Medium to High Weights/Volumes: £3.99 - Large Packets with Royal Mail
  • High Weights/Volumes: £5.99 - Large Packets are sent out Courier
  • Extra Large Weights/Volumes: £9.95 - Usually send out via Courier or Special Delivery for Next Day

International Postage:

Prices are £7.50 for the standard weight group. But certain products and weight groups will be charged more. Large packets and heavier items will incur the postage increase based around the Royal Mail International Postage pricing structures.

Please note: Some items on our store have to be packed in large boxes to send. This makes the postage costs for Internatonal destinations very expensive. You will be notified regarding any problems with postage. This can result in the order being cancelled if postage is not viable, so we will contact you if this is the case.

Returns:

You have the right to cancel your order within 14 days of your order. Please contact us before doing so. The customer must pay for the return postage unless agreed otherwise. If you could include a note with the return with your name and any details you have such as reasons for the return. The item must not be damaged or show signs of use by the customer, you may be not be entitled to a full refund.

Our return address is:

Alan Rhone Ltd
6 Coed Aben Road
Wrexham Industrial Estate
Wrexham
LL13 9UH

Telephone: +44 (0) 1978 66 00 01
Email: sales@alanrhone.com