Shipping & Returns

We send all items out via Royal Mail 1st Class, 1st Class Recorded or Special Delivery to the UK. We are proud of our speedy service and in our experience a lot of our customers will receive the item the very next day if they place the order before 15:00. We have excellent feedback regarding the speed of our service and we are proud to maintain our high level of fast delivery all year round.

To UK Addresses:

Our 1st Class postage is charged based on the up to date Royal Mail pricing system to the UK, with an additional price when items unit size or weight have to be included. We usually use 1st Class Recorded or Special Delivery on items to ensure they arrive with your promptly. Every order is sent out via 1st Class post..

  • Small Item Pricing: £1.99 - Large Letter Packets up to a certain size or weight
  • Base Pricing: £2.99 - Smaller Packets up to a certain size or weight
  • Low to Medium Weights/Volumes: £4.99 - Packets upto approx. 1kg
  • Medium to High Weights/Volumes: £7.99 - Large Packets upto approx. 2kg
  • High Weights/Volumes: £7.99 - Large Packets are sent out Courier such as Hermes
  • Extra Large Weights/Volumes: £10.99 - Usually sent out via Courier or Special Delivery for Next Day


International Postage:

Shipping Prices depend on the service you require. We only offer an Express Courier Service with DHL which is between 2-5 Days, this is based on a courier table rate which increases with very large or heavy order. This has been divided into Band 1 and Band 2 depending on courier charges.

Countries in Band 1 for Express Shipping:
Belgium, Republic of Ireland, Luxembourg, Netherlands, France, Austria, German,y Denmark, Finland, Italy, Portugal, Spain

Countries in Band 2 for Express Shipping:
Australia, Austria, Bulgaria, Norway, Czech Republic, Switzerland, Estonia, Greece, Hungry, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Serbia, Sweden, New Zealand

Remote Area Charges:
If your location is classed as a "Remote Area". If this is the case, there can be an additional charge to your shipping fee. This can vary so we will be in contact with you before the order is shipped. If this applies, you do have the option to cancel the order.

Please note: Some items on our store have to be packed in large boxes to send. This makes the postage costs for Internatonal destinations more expensive. You will be notified regarding any problems with postage. This can result in the order being cancelled if postage is not viable, so we will contact you if this is the case.

Restrictions: We are currently unable to send any orders to certain destinations such as USA, Africa and Asia due to our postal insurance policies.

We Ship to the Following Countries:

Australia, Austria, Belgium, Bulgaria, *Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

* For Canadian Orders, please contact us for a quote. We require your shipping address and contact information for the courier quotation. Email sales@alanrhone.com

 

Returns:

You have the right to cancel your order within 14 days of your order. Please contact us before doing so. The customer must pay for the return postage unless agreed otherwise. If you could include a note with the return with your name and any details you have such as reasons for the return. The item must not be damaged or show signs of use by the customer, you may be not be entitled to a full refund.

Our return address is:

Alan Rhone Ltd
6 Coed Aben Road
Wrexham Industrial Estate
Wrexham
LL13 9UH
United Kingdom

Telephone: +44 (0) 1978 66 00 01
Email: sales@alanrhone.com

 

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